Privacy Policy
SmartHVACDirect values your privacy and is committed to protecting your personal information.
We collect only what is necessary to provide a secure and reliable shopping experience.
Information We Collect
We may collect the following information when you browse our site, place an order, or contact support:
- Contact details (name, email, phone number)
- Shipping and billing addresses
- Order and transaction information
- Account information (if you create an account)
- Device and browsing data (IP address, browser type, pages visited)
- Messages you send to our team (email, chat, forms)
How We Use Your Information
We use your information to:
- Process orders and payments
- Provide shipping updates and order confirmations
- Offer customer support
- Improve website performance and customer experience
- Send marketing updates if you opt in (you may unsubscribe anytime)
Sharing Your Information
We share limited information only with trusted providers needed to operate our business, including:
- Shopify (store platform)
- Payment processors (secure checkout)
- Shipping carriers and logistics partners
- Email/SMS platforms if you opt in
- Analytics tools to understand site usage
We do not sell personal information.
Your Choices & Rights
Depending on your location, you may request:
- Access to the personal data we have about you
- Correction or deletion of your information
- Opt-out from marketing emails or SMS
To submit a request, contact us at:
support@smarthvacdirect.com