Shipping Policy
At Smart HVAC Direct ("we," "us," or "our"), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website https://smarthvacdirect.com.
1. Introduction
At Smart HVAC Direct ("we," "us," or "our"), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website https://smarthvacdirect.com.
2. Shipping Destinations
Countries We Ship To:
- United States (48 contiguous states only)
3. Shipping Costs
Standard Shipping: Free curbside delivery on eligible orders within the contiguous U.S.
Flat Rate Shipping: May apply to certain smaller orders (displayed at checkout).
No Hidden Fees: All shipping costs are calculated and displayed at checkout.
4. Order Processing
Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Cut-Off Time: Orders placed before 5:00 PM MST begin processing the same day.
Weekend/Holiday Orders: Orders placed on weekends or holidays begin processing the next business day.
Backorders: Some items may be on backorder, which can extend shipment times.
5. Shipping Methods & Carriers
Carriers Used: DHL, UPS, FedEx, and Freight LTL.
Shipment Tracking: All orders include tracking information, provided by email once shipped.
Insurance: Shipments are insured against loss or damage. Please report issues promptly.
6. Estimated Delivery Times
| Shipping Method | Estimated Arrival |
|---|---|
| Free Shipping | 3–7 business days |
| Standard Shipping | 2–5 business days |
| 2 Day Expedited Delivery | 48 hrs (order by Wednesday 5pm MST) |
| Next Day Delivery | 24 hrs (order by Thursday 5pm MST) |
⚠️ Delivery times are estimates and may vary due to carrier delays, weather, or other circumstances beyond our control.
7. Freight LTL Deliveries
Free Shipping Coverage: Applies to curbside residential or business delivery.
Lift Gate Service: Available at an additional cost and subject to availability.