Returns Policy

We offer a 30-day return policy: you have 30 days after receiving your item to request a return.

Additionally, unused products purchased from SmartHVACDirect.com may be eligible for return within 30 days of the shipment date (see details under Returns for Unused Products).

Contact us at support@smarthvacdirect.com to request a return.

If approved, you will receive:

• A Return Merchandise Authorization (RMA) number (required for all returns)
• A return shipping label (for certain cases)
• Instructions on how and where to send your package

Important: Items sent back without first requesting a return will not be accepted.

To qualify for a return/refund, all of the following conditions must be met:

• Item must be unused, uninstalled, unworn, and in the same condition as received
• All tags, manuals, accessories, and original manufacturer packaging must be included and unopened
• Products must be free from damage, scratches, or defects
• Original packaging must not have writing, tape, or labels on it
• All promotional or free items must be included
• Proof of purchase (receipt or order confirmation) is required

• Packages must be returned using a traceable carrier (FedEx or UPS) — USPS is not accepted
• Freight-shipped items must be returned using a freight carrier (contact us for details)
• Customer is responsible for the cost of return shipping, unless the return is due to an error on our part (wrong or defective item)

Please inspect your order upon delivery. If your product is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.